How do we collect the information?
HP Customer Support provides Email Solution services to users by employing online tools and software and through telephone support of the users. The tools facilitate remote access and control of the user’s computer. HP Customer Support access the user’s computer only with the user’s consent. For providing the technical support services, we need certain technical or personal information and permissions from the user. Other technical information may be accessed by diagnostic tools in order to provide our services.
What kind of information do we require?
Personal Information: HP Customer Support need user’s personal information such as First Name, Last Name, Phone No., E-mail address, Postal Address, so that we can identify the user and/or contact the user whenever required.
Payment Information: HP Customer Support require user’s Credit Card, Debit Card, Online Banking information at the time of purchase of our services, to facilitate transactions online or on phone, whichever way the user chooses the transaction to take place HP Customer Support use third party payment processing and payment gateways to verify user’s Credit or Debit Card information.
Technical Information: HP Customer Support may ask the user for the technical information pertaining to the computer, so that we can resolve technical issues that exist with your printer or may arise in your computer system anytime during the service period.
Any information gathered by HP Customer Support from the user of our services may be used in any of the following ways:
To send e-mails: HP Customer Support may use the e-mail address provided by the user, at the time of registration and purchase of our services, to send the information and updates related to the order placed.
If at all the user agrees to subscribe to our newsletter services, we may also use the e-mail address to send to user the products or service, promotional offers, company news, updates and other such information. Please note that the user can unsubscribe from receiving such e-mails anytime. The instructions to unsubscribe are mentioned in detail at the end of each such e-mail.
We record help sessions
HP Customer Support may monitor and record online and offline help sessions between end-users and technicians to improve the services. These recordings will be used to improve our services, enhance our support knowledge base and company internal research purposes.
HP Customer Support may use IP addresses of the users of its services. It may help us in tracking user’s movement, manage the website, analyze trends and collect demographic information for collective use.
Is your information passed over to others?
Your information is not passed over to others. HP Customer Support is committed to protect its users privacy. We strictly discourage any sharing of the personal information of our users in any way. Any information collected will in no way be traded, rented or sold to any third party and will be only used by HP Customer Support. In future to communicate with the users of our services.
Links to External Websites
Notification of Changes
If at any time you do not wish to receive promotional emails and newsletter emails from the support you may click on the unsubscribe link at the bottom of those emails. User can also unsubscribe for all other Services, including opting out from telemarketing calls.
Disclaimer : HP Customer Support is an independent service provider. You are not affiliated with any third party trademarks and none of the products or services are provided. Call now to have instant access to technology professionals. The service we offer is also available free of charge with brand owners.